Managerial Courses

Non Unit Standard

Supervisor Course

1. Introduction
1.1 Definitions of the role of the Supervisor / Manager
1.2 Supervisory/Managerial jobs, the range
1.3 Supervisors/Managers and employees
1.4 Basic elements of supervision/management
1.5 Basic responsibilities of a supervisor/manager
1.6 Qualities of a good supervision/management
1.7 Selection of supervisors/managers
1.8 Training and development of supervisors/managers
 
2. Supervision/Management Fundamentals
2.1 History of supervision
2.2 Supervisors are first level managers
2.3 The nature of the supervisory job
2.3.1 Supervision is a role
2.3.2 Supervisor is a manager not a worker
2.3.3 Supervisors needs regular contact with workers
2.3.4 Supervisors and unions
2.3.5 The Hierarchical Relationship
 
3. Supervision/Management Functions (Jobs)
3.1 Planning
3.2 Organizing
3.3 Controlling
3.4 Directing
3.5 Staffing
3.6 Skills needed
3.7 Communication
3.8 Decision making
3.9 Motivation
3.10 Training and education
3.11 Coaching
3.12 Counseling
3.13 Handling change